What is an instant transfer?
Instant transfers are processed in such a way to send the funds from one account to another much more quickly than standard transfers (typically within 30 minutes).
How much does it cost?
There is a small fee associated with these instant transfers (2.5% of the total amount + $0.30 per transaction). This fee covers the additional costs associated with instant transfers.
Is my card eligible?
At this time, we are only able to link traditional debit cards for external bank accounts. This means we are not able to accept prepaid debit cards, gift cards, or credit cards.
How do I link a debit card for instant transfers?
1️⃣ Visit the "More" section located on the bottom right of your screen and select the "Linked Accounts" option in the top card.
2️⃣ Tap the purple '+' icon at the top right corner of the screen and the option to link a bank account or debit card will be displayed there!
*️⃣ The maximum funding sources we can connect to your Copper account is one debit card and up to two linked bank accounts.
Why am I getting an error trying to link my debit card?
There are a few reasons you may get an error when trying to link a card.
1️⃣ If the card you are attempting to link is a prepaid debit card, gift card, or credit card. We are only able to link traditional debit cards for external bank accounts.
2️⃣ Your bank is not supported by Plaid or Plaid can't connect based on your financial institution's authentication steps. Plaid's Customer Support can help with this, if you review their supported financial institutions and feel yours should be able to connect.
3️⃣ You've previously had another debit card connected (or this one that was then turned off). We need to clear the "one debit card allowed" field, so that a new connection can be made. Copper Customer Support can help with this.
Where is my transfer?
Instant transfers are much faster than standard transfers, sometimes settling in less than a few minutes, but can take up to 30 minutes at times.
If it's been over 30 minutes since your transfer was initiated, please reach out to Copper Customer Support in your Copper app (More > Support).
Why are there different transfer times for instant vs standard transfers?
Standard transfers go through what's called the Automated Clearing House (ACH) banking process. Standard transfer time is 1 - 3 business days, meaning it doesn't include weekends or Federal holidays when counting the 1 - 3 days.
On the other hand, instant transfers go through a different network, enabling same day settlement (typically within 30 minutes).
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